We are committed to providing timely, professional, and friendly customer service. If you have any questions regarding our products, orders, payments, shipping, returns/refunds, or other services, please feel free to contact us using the details provided on our website. Our customer service team will do their best to assist you.
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (US local time), excluding US federal holidays.
Order Inquiries: To check your order status, please provide your order number and the information used when placing the order so we can quickly verify the details and assist you.
Product Inquiries: If you have questions about product materials, features, usage, or stock availability, please contact us before purchasing; we will do our best to provide accurate information.
After-Sales Service: In the event of quality issues, shipping irregularities, damaged items, or receipt of the wrong product, please contact us promptly with your order number and relevant photos or a description of the issue. We will assist in resolving the matter based on the specific circumstances.
Contact Information:
Company: Obsidian Crest LLC
Address: 95 Kinnear Spur Rd, Kinnear, WY 82516
Phone: +1 3076677188
Domain: obsidiancrestrupe.com
Email: rupe@obsidiancrestrupe.com
We typically respond to customer inquiries within 1–2 business days. Response times may be extended due to high inquiry volumes, holidays, or special circumstances. We appreciate your understanding and strive to provide efficient, transparent, and reliable service to every customer.