We provide professional and convenient shipping services for our U.S. customers. This shipping policy applies to orders placed on this website for gym bags and sportswear destined for the United States.
1. Shipping Coverage
We currently ship primarily to addresses within the United States, including the contiguous 48 states, Alaska, and Hawaii. We do not currently offer shipping to locations outside the United States.
2. Order Processing
Once payment is completed and the order is successfully submitted, we typically require 1–3 business days to review, pick, pack, and ship the order. Weekends and U.S. federal holidays are generally not included in the processing time.
After the order has shipped, we will provide tracking information to the customer where applicable.
3. Shipping Partners
To ensure safe and timely delivery, we may use professional logistics and shipping providers such as USPS, UPS, FedEx, and DHL. The specific carrier will be determined based on the delivery address, product type, and logistics arrangements.
Delivery times provided by third-party logistics companies may be affected by weather, traffic, holidays, peak shipping seasons, or other uncontrollable factors.
4. Estimated Delivery Time
Standard shipping within the U.S. typically takes 3–7 business days. This is an estimate, not a guaranteed delivery date.
Delivery times may be extended for remote areas, Alaska, Hawaii, or during adverse weather conditions.
5. Tracking
Once the order ships, customers may receive tracking information via email. Customers can use the tracking number provided by the carrier to check the status of their package.
If tracking information has not been updated for an extended period, please contact us, and we will assist in investigating the status based on the specific order details.
6. Shipping Address
Customers must ensure that the recipient's name, street address, city, state, and ZIP code are accurate and complete when placing an order. If delivery fails, the package is returned, or additional shipping fees are incurred due to incorrect or incomplete address information provided by the customer, the customer may be responsible for the associated costs.
7. Delayed, Lost, or Damaged Packages
Please contact us promptly if a package is delayed, lost, or damaged during transit. We will coordinate with the relevant shipping partner to investigate issues arising during transit and provide a reasonable solution based on the specific circumstances. 8. Uncontrollable Factors
We are not liable for delivery delays caused by adverse weather, natural disasters, public incidents, transportation disruptions, peak logistics periods, strikes, government measures, or other circumstances beyond our reasonable control; however, we will make every effort to assist customers in checking their order status.
9. Delivery Completion
An order is generally considered delivered once the logistics provider's tracking system indicates the status as "Delivered." If a customer has not received a package marked as delivered, please contact us promptly, and we will assist in verifying the relevant logistics information.