We want every customer to be satisfied with their purchase of gym bags and sportswear. If you are not satisfied with the items you receive, you may request a return or refund in accordance with the policy below.
1. Return Period
Customers may submit a return request within 30 days of receiving their items. Return requests made after 30 days may not be accepted unless otherwise required by law or specifically approved by us.
2. Return Conditions
Items submitted for return should remain unused or in a reasonably original condition, retaining original packaging, tags, and accessories whenever possible. Sportswear that shows obvious stains, odors, damage, or other conditions affecting resaleability due to trying it on may not be accepted for return.
If the item has quality issues, was damaged during shipping, or is incorrect, please contact us with your order number and photos of the item; we will assist you based on the specific circumstances.
3. Return Process
Please contact customer service via the "Contact Us" page on our website to submit a return request before shipping the item back. Packages sent back directly without prior approval may not be processed in a timely manner.
Once the return is approved, we will provide specific return instructions and the return address. The return address is as follows:
95 Kinnear Spur Rd, Kinnear, WY 82516
Please keep the tracking number safe when shipping the return package so you can monitor the shipment status.
4. Return Shipping Costs
If the return is due to quality issues, shipping damage, or an incorrect item sent by us, we will cover reasonable return shipping costs upon verification.
If the return is due to personal reasons—such as disliking the item, changing your mind, or selecting the wrong style—the customer is generally responsible for return shipping costs.
5. Refund Processing
After receiving and inspecting the returned item, we will determine whether to approve the refund based on the condition of the return. Refunds are typically issued to the original payment method used for the purchase.
Once a refund is approved, it usually takes 3–7 business days to appear in the customer's bank or payment account; the exact timing depends on the bank or payment service provider. 6. Non-Refundable Situations
Refunds may not be available in the following cases:
Items returned beyond the specified return period;
Items that show signs of use, washing, or damage, or are otherwise unsuitable for resale;
Items damaged due to improper use or handling by the customer;
Items missing essential accessories, tags, or original packaging that cannot be reasonably restored;
Normal wear and tear unrelated to product quality issues.
7. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to assist with the cancellation and process a refund. If the order has already been shipped, the return must be handled according to the standard return process.
8. Contact Us
If you have any questions regarding refunds, returns, or order cancellations, please contact us via the "Contact Us" page on our website, providing your order number and relevant details. We will make every effort to assist with your request within a reasonable timeframe.